Returns & Refunds

1Return Window

Return or refund requests must be submitted within 30 days of delivery. Requests submitted after this window may not be accepted.

2Eligibility Requirements

To qualify for a return, items must meet all of the following conditions:

• ✓ Unused and in original condition
• ✓ Returned in original packaging
• ✓ Free from pet hair, odors, stains, or visible wear

Items that do not meet these conditions may not qualify for a return and may be sent back at the customer’s expense.

3How to Request a Return

1. Email support@powease.co with your order number and a brief description of the issue.
2. Our support team will review your request and reply within 24–48 business hours.
3. If approved, you’ll receive return instructions and a return address.
4. Ship the item back using a trackable shipping method.

4Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrives damaged or defective.

All returned items must be shipped using a trackable method. We are not responsible for items lost in transit.

5Refunds

Once your return is received and inspected:

• ✓ Refunds are issued to the original payment method
• ✓ Processing time: 5–7 business days after approval
• ✓ For damaged or defective items, a refund may be issued without requiring a physical return